Shipping, Returns, and Exchange Policy
Thank you for shopping with Pointer Traditions! If you are not entirely satisfied with your purchase, we're here to help.
Returns of full-price and sale merchandise must be made within 30 days of your order date. Items cannot be exchanged nor returned 30 days after the date of purchase.
NOTE: If your item was Final Sale it cannot be exchanged or returned; these items are also not subject to price adjustments.
Pointer Traditions maintains the right to reject a return or exchange if an item shows obvious signs of wear or use. To be eligible for a return, your item must be in the original packaging and unused, not damaged in any way, and in the same condition that you received it. Your receipt or proof of purchase is also required when making an exchange or return. Please include your packing slip with your return/exchange as it helps us process your order as fast as possible. If you can't find your packing slip, include your name and order number that is found on your order confirmation email.
Once your item is received, we will immediately notify you of the status of your exchange/return after inspection. Please allow 7-10 business days for us to receive and process your exchange or return. You will be refunded in the original form of payment.
Items not eligible for return/exchange:
Custom Items (Such as Dog Collars - Unless we sent you the wrong size)
How to exchange or return your item:
1. Place all items to return in the original packaging, including the packing slip.
2. Ship to:
ATTN: Returns and Exchange Dept.
242 W. Main St. #337
Hendersonville, TN 37075
3. Obtain the tracking number for your package.
Only items purchased through www.pointertraditions.com may be returned to our online warehouse. Items purchased through any of our wholesale partners must be returned to the place of purchase.
We Sent You The Wrong Product:
If we send you the incorrect item we are so sorry! That was our mistake - Please email us at: firstname.lastname@example.org with your order information and what the incorrect item was and we will get that fixed for you.
Receiving Credit for Your Return:
Our refund will include the cost of the item, plus any applicable sales tax, less the cost of shipping. Please allow up to 30 business days after the return is approved and processed for your account to be credited. Sorry, shipping and handling costs are non-refundable.
Shipping and Fees:
Original shipping fees are non-refundable and non-transferable. Return shipping costs are the responsibility of the customer.
If you have any further questions on how to return your item to us, email us at email@example.com