Shipping, Returns, and Exchange Policy

Thank you for shopping with Pointer Traditions! If you are not entirely satisfied with your purchase, we're here to help. 

Returns of full-price and sale merchandise must be made within 30 days of your order date. Items cannot be exchanged or returned 30 days after the date of purchase.

NOTE: If your item was a Final Sale, it cannot be exchanged or returned; these items are also not subject to price adjustments.

Pointer Traditions maintains the right to reject a return or exchange if an item shows obvious signs of wear or use. To be eligible for a return, your item must be in the original packaging and unused, not damaged in any way, and in the same condition that you received it. Your receipt or proof of purchase is also required when exchanging or returning. Please include your packing slip with your return/exchange, as it helps us process your order as fast as possible. If you can't find your packing slip, include your name and order number that is found on your order confirmation email. 

Once your item is received, we will immediately notify you of your exchange/return status after inspection. Please allow us 7-10 business days to receive and process your exchange or return. You will be refunded in the original form of payment.

Items not eligible for return/exchange

Gift cards

Items subject to a replacement/restocking fee for return/exchange

Custom Items (Such as Dog Collars with Nameplates - Unless we sent you the wrong size or there was a typo on your nameplate)


How to exchange or return your item
1. Place all items to return in the original packaging, including the packing slip.
2. Ship to: 
          ATTN: Returns and Exchange Dept.
                     242 W. Main St. #337
                 Hendersonville, TN 37075
3. Obtain the tracking number for your package.

Only items purchased through may be returned to our online warehouse. Items purchased through any of our wholesale partners must be returned to the place of purchase.

We Sent You The Wrong Product
If we send you the incorrect item, we are so sorry! That was our mistake - Please email us at with your order information and the incorrect item, and we will get that fixed for you. 

Receiving Credit for Your Return
Our refund will include the cost of the item plus any applicable sales tax, less the cost of shipping. Please allow up to 30 business days after the return is approved and processed for your account to be credited. Sorry, shipping and handling costs are non-refundable.

Shipping and Fees
Original shipping fees are non-refundable and non-transferable. Return shipping costs are the responsibility of the customer. 

Contact Us
If you have any further questions on how to return your item to us, email us at

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