Pointer Traditions Returns & Exchange Policy
Thank you for shopping with Pointer Traditions. We want you to love your purchase. If you are not fully satisfied, we are here to help.
Eligibility for Returns and Exchanges
• Returns and exchanges must be made within 30 days of your order date
• Items cannot be returned or exchanged after 30 days
• Final Sale items are not eligible for returns, exchanges, or price adjustments
Condition Requirements
To be eligible, items must be returned in their original condition, including:
• Original packaging
• Unused and untested
• Original tags attached
• Resalable condition
If returned items do not meet these requirements, the return will be declined. If a refund was already issued or attempted, you authorize Pointer Traditions to charge your original payment method for the full amount of the non-compliant return.
Refunds are issued after the returned products are received and inspected.
Proof of Purchase
A receipt or proof of purchase is required.
Please include:
• Your packing slip, or
• Your name and order number (found in your confirmation email)
This ensures your return or exchange is processed as quickly as possible.
Processing Timeline
Please allow 7–10 business days from the time we receive your return for processing.
Refunds will be issued to the original form of payment.
Items Not Eligible for Return or Exchange
• Stickers / decals
• Gift cards
Items Subject to Replacement or Restocking Fee
• Custom items (such as Dog Collars with Nameplates)
• Unless the wrong size was sent
• Or there was a typo on the nameplate caused by us
How to Return or Exchange Your Item
-
Place the items in the original packaging and include your packing slip.
-
Ship to:
ATTN: Returns and Exchanges
140A Commerce Dr.
Hendersonville, TN 37075 -
Keep the tracking number for your records.
Only items purchased through www.pointertraditions.com may be returned to this address.
Orders purchased through wholesale partners must be returned to the original place of purchase.
If We Sent the Wrong Product
We apologize for the mistake.
Email returns@pointertraditions.com with:
• Your order number
• A photo or description of the incorrect item
We will make it right.
Refund Details
Refunds include:
• Item cost
• Applicable sales tax
Refunds do not include:
• Original shipping costs (non-refundable)
Please allow up to 30 business days after approval for the refund to appear in your account.
Shipping & Fees
• Original shipping fees are non-refundable and non-transferable
• Return shipping costs are the customer’s responsibility
Contact Us
If you have any questions about returns or exchanges, email us at:
returns@pointertraditions.com
